The Drake Residences SXM

Legal

Terms of Service

The Drake Residences SXM  |  Last Updated: July 30, 2026

Welcome to The Drake Residences. These Terms of Service, together with our Privacy Policy, SMS Terms, booking rules, house rules, cancellation policies, and any reservation-specific terms, govern your use of our website, communications, booking process, guest services, and stays at The Drake Residences.

By visiting our website, submitting an inquiry, making a reservation, opting in to communications, using guest services, or staying at The Drake Residences, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website, submit information, make a reservation, or use our services.

1. About The Drake Residences

The Drake Residences provides luxury short-term accommodations and related guest services in Sint Maarten. Our services may include direct bookings, guest communications, concierge coordination, arrival support, property access instructions, optional stocking or special-occasion services, and post-stay follow-up.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, availability, or integrity of the website. You agree not to submit false or fraudulent information, attempt unauthorized access to our systems, transmit spam or harmful code, copy or scrape website content without permission, or interfere with reservations, communications, or payment processing.

3. Reservations and Booking Requests

Submitting an inquiry or booking request does not guarantee availability or confirm a reservation. A reservation is confirmed only after acceptance by The Drake Residences or the applicable booking platform, completion of required payment or deposit, and satisfaction of any applicable booking requirements. Rates, fees, taxes, and availability are subject to change until a reservation is confirmed.

4. Payments, Fees, and Charges

You agree to pay all amounts associated with your reservation, including where applicable: nightly rate, cleaning fee, service fees, taxes, security deposit, property protection fee, concierge services, stocking requests, special-occasion services, late check-out fees, additional guest fees, and damage, missing item, excessive cleaning, or rule-violation fees. The Drake Residences is not responsible for payment issues caused by third-party processors, banks, or booking platforms.

5. Cancellations, Changes, and Refunds

Cancellation, modification, and refund terms may vary depending on the booking channel, rate type, unit, dates, or reservation-specific policy. For direct bookings, the applicable cancellation policy will be disclosed during the booking process. Guests are encouraged to obtain appropriate travel insurance.

6. Check-In, Check-Out, and Property Access

Check-in and check-out times will be provided in your reservation confirmation or pre-arrival instructions. Early check-in and late check-out are not guaranteed and must be approved in advance. Access codes and property information are for registered guests only and may not be shared with unauthorized persons.

7. Guest Responsibilities

Guests agree to provide accurate reservation and contact information, follow all house rules and community rules, respect quiet hours and neighbors, use the property safely, report maintenance issues promptly, keep the property reasonably clean, and avoid damage, misuse, illegal activity, parties, unauthorized events, smoking, or unauthorized pets. The registered guest is responsible for the conduct of all occupants, visitors, and invitees.

8. Occupancy and Visitors

Only registered guests may stay overnight unless prior written approval is provided. Maximum occupancy limits must be followed at all times. Unauthorized guests, parties, or gatherings may result in additional charges, cancellation of the reservation, or removal from the property.

9. Property Condition, Damage, and Missing Items

Guests are responsible for damage, missing items, excessive cleaning, or rule violations caused by the guest, members of the guest's party, or visitors. The Drake Residences may charge the payment method on file, retain deposits, or seek reimbursement for property damage, missing items, excessive cleaning, smoke or odor remediation, or fines caused by guest conduct.

10. Concierge and Optional Guest Services

The Drake Residences may offer or coordinate optional guest services including stocking, transportation, private chef service, special-occasion setup, and other concierge requests. Some services may be provided by independent third-party vendors. The Drake Residences is not responsible for acts, omissions, delays, cancellations, or service quality of independent vendors.

11. SMS/Text Messaging Terms

If you opt in to SMS/text messages, we may send messages related to your reservation, arrival instructions, concierge coordination, property access updates, and post-stay follow-up. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. Consent is not a condition of booking.

12. Email, Phone, WhatsApp, and Guest Communications

By submitting an inquiry, making a reservation, or staying with The Drake Residences, you agree that we may contact you by email, phone, SMS/text, WhatsApp, or other communication methods for reservation-related, guest-service, operational, legal, safety, or administrative purposes.

13. Reviews, Testimonials, and Guest Feedback

You are not required to leave a review. If you submit a review or feedback, you grant us permission to use, reproduce, quote, edit, display, and publish that content in connection with our business. We may identify you by first name, initials, or city unless you request otherwise.

14. Guest-Generated Content

If you voluntarily provide guest-generated content or authorize our use of your content, you grant The Drake Residences a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and promote that content for business, marketing, and promotional purposes.

15. Intellectual Property

All website content, branding, names, logos, photos, videos, and design elements associated with The Drake Residences are owned by or licensed to The Drake Residences. You may not copy, reproduce, distribute, or exploit our content without prior written permission.

16. Third-Party Platforms, Links, and Services

The Drake Residences is not responsible for the content, policies, availability, fees, or practices of third-party websites, booking platforms, payment processors, or service providers.

17. Safety, Security, and Emergencies

Guests are responsible for exercising reasonable care during their stay. In an emergency, contact local emergency services immediately. Guest messaging should not be used as a substitute for emergency services.

18. Travel, Weather, and Force Majeure

The Drake Residences is not responsible for events outside our reasonable control, including severe weather, hurricanes, natural disasters, power or utility interruptions, government restrictions, border or immigration issues, airline delays, labor disruptions, public health events, or acts of God.

19. Limitation of Liability

To the fullest extent permitted by law, The Drake Residences and its owners, affiliates, management companies, property managers, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, communications, services, or stay.

20. Indemnification

You agree to defend, indemnify, and hold harmless The Drake Residences and its owners, affiliates, property managers, employees, contractors, and service providers from claims, damages, losses, liabilities, costs, or demands arising out of your violation of these Terms, misuse of the property, damage or misconduct caused by you or your guests, or guest-generated content you provide or authorize us to use.

21. Privacy

Your use of our website, communications, and guest services is also governed by our Privacy Policy. Please review it to understand how we collect, use, protect, and share your information.

22. Changes to These Terms

We may update these Terms of Service from time to time. When updated, we will revise the "Last Updated" date. Your continued use of our website, services, or booking process after updated Terms are posted means you accept the updated Terms.

23. Governing Terms and Conflicts

If there is a conflict between these Terms and a signed rental agreement, confirmed reservation agreement, booking-platform policy, or property-specific house rules, the more specific reservation-related terms may control for that reservation.

24. Contact Us