The Drake Residences SXM

Legal

Privacy Policy

The Drake Residences SXM  |  Last Updated: [Insert Date]

The Drake Residences values your privacy. This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, submit an inquiry, make a reservation, communicate with our team, receive SMS/text messages, stay at one of our properties, submit a review, or share guest-generated content with us.

By using our website, submitting information to us, booking a stay, opting in to communications, or interacting with The Drake Residences, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Mailing address or billing address
• Reservation details
• Arrival and departure dates
• Guest count and stay preferences
• Special requests, concierge requests, or celebration details
• Communication history with our team
• Payment-related information processed through our booking or payment providers
• Reviews, testimonials, survey responses, photos, videos, social media content, or other guest-generated content you choose to share with us

We may also collect limited technical information when you visit our website, including IP address, browser type, device type, pages viewed, referring website, approximate location information, and website usage and analytics data.

2. How We Use Your Information

We may use your information to respond to inquiries, process and manage reservations, send booking confirmations and stay-related communications, provide check-in and check-out instructions, coordinate concierge services, assist with transportation, stocking, and special requests, communicate property access details, provide guest support, process payments, improve our services, request reviews and guest-generated content, and comply with legal and operational obligations.

3. SMS/Text Messaging

If you provide your phone number and opt in to receive SMS/text messages from The Drake Residences, we may send messages related to your inquiry, reservation, arrival instructions, check-in and check-out details, concierge coordination, property access updates, stay-related notices, guest support, and post-stay follow-up.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance. Consent to receive SMS is not a condition of booking.

4. Guest Reviews, Testimonials, and Feedback

After your stay, we may contact you to request feedback, reviews, or testimonials. You are never required to leave a review. If you submit a review or testimonial, you authorize us to use, reproduce, display, and publish that content in connection with our business. We may identify you by first name, initials, or city unless you request otherwise.

5. Guest-Generated Content

If you voluntarily provide guest-generated content — including photos, videos, social media posts, or tags — you grant The Drake Residences permission to use that content for business, marketing, and promotional purposes across our website, social media, booking listings, email marketing, and printed materials.

6. How We Share Information

We may share personal information only as reasonably necessary to operate The Drake Residences and provide guest services, including with property managers, booking platforms, payment processors, SMS providers, concierge vendors, housekeeping and maintenance vendors, technology providers, and legal or regulatory authorities when required.

7. Payment Information

Payment information may be collected and processed by third-party payment processors or booking platforms. The Drake Residences does not intentionally store full credit card numbers on its own servers.

8. Cookies and Website Analytics

Our website may use cookies, pixels, and analytics tools to understand website activity, improve user experience, and support website functionality. You may disable cookies through your browser settings, though some features may not function properly.

9. Data Retention

We retain personal information for as long as reasonably necessary to manage reservations, provide guest services, maintain business records, and comply with legal and operational requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no electronic system is completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

The Drake Residences may work with service providers in different jurisdictions. By submitting information to us, you understand that your information may be processed, stored, or transferred outside of your country of residence.

12. Children's Privacy

Our services are intended for adults making travel and reservation-related arrangements. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

13. Your Choices

You may contact us to request updates to your information, removal from marketing communications, deletion of certain data, or information about how your information is used. Opt out of SMS by replying STOP. Opt out of marketing emails via the unsubscribe link or by contacting us directly.

14. Third-Party Websites and Platforms

Our website or communications may link to third-party websites or platforms. We are not responsible for the privacy practices or policies of those third parties. Please review their privacy policies before submitting information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When updated, we will revise the "Last Updated" date. Your continued use of our website or services after an update is posted means you accept the updated policy.

16. Contact Us